Last updated: 28 May 2026
This Privacy Policy explains how Travel Logs collects, uses, stores, and shares information when you use our mobile app, websites (travellogs.app, portal.travellogs.app), and related services.
In this policy, “Travel Logs”, “we”, “us”, or “our” means Sockii Pty Ltd.
This Privacy Policy is incorporated into and is subject to the Travel Logs Terms of Service. Your use of the Travel Logs Service and any personal information you provide to us or via the Travel Logs Service remains subject to the terms of this Privacy Policy.This Privacy Policy will be updated to reflect our current data collection, use, and sharing practices.
By using Travel Logs, you agree to the collection and use of information in accordance with this Privacy Policy.
Travel Logs is a vehicle logbook app that helps users track trips, mileage, vehicle expenses, maintenance records, and related vehicle information.
Depending on how you use the app, we may collect or process the following types of information.
Account and profile information
If you create an account, subscribe, join a fleet, or contact us, we may collect information such as:
- Name
- Email address
- Account identifiers
- Subscription or billing status
- Fleet membership or team role
- Support messages or enquiries
Vehicle and logbook information
Travel Logs may store information you enter or generate in the app, including:
- Vehicle details
- Trip records
- Vehicle expenses
- Maintenance and service records
Location information
Travel Logs uses location information to help record trips and support features such as automatic trip detection, Places, geofencing, and location-aware trip automation.
Location information may include your device location, trip start and end locations, saved Places, and location-based automation triggers.
Some location-related information, such as saved Places and geofencing settings, may be stored only on your device and is not stored on Travel Logs servers.
Some features may require access to location in the background so Travel Logs can detect or manage trips even when the app is not open. You can control location permissions through your device settings, but some features may not work correctly if location access is disabled.
Location and background tracking
Travel Logs may use location in the background to support automatic trip detection, Places, geofencing, and accurate vehicle logbook records.
Where location data is processed only on your device, it is not stored on Travel Logs servers. If you use cloud-based features, the information may include location-related trip details.
We use location information to provide app functionality, not to sell your location data.
Fleet information
If you use Travel Logs Fleets, drivers may submit local Travel Logs records to a fleet team.
Submitted records may include trip records, expenses, maintenance records, comments, status updates, and related details. Fleet reviewers may view submitted records from the Fleet dashboard, add comments, request clarification, approve submissions, reject submissions, and generate reports.
Comments and review history are stored with the submitted record so drivers and fleet reviewers can discuss submissions without losing context.
Payment information
If you purchase a subscription or paid service, payment processing may be handled by Stripe.
We do not store your full card details. Stripe may collect and process payment information, billing details, transaction details, and related information in accordance with its own privacy policy.
Diagnostics, analytics, and app performance information
We may collect technical information to help us understand app performance, diagnose crashes, improve reliability, and maintain security.
This may include:
- Device type
- Operating system version
- App version
- Crash reports
- Diagnostic logs
We use services such as Firebase Crashlytics and Apple Analytics to help monitor crashes, diagnostics, and app performance.
Website and security information
When you visit our website or use online services, we may collect information such as IP address, browser type, device information, pages visited, request logs, and security-related events.
We use Cloudflare to help protect, secure, and deliver our website and online services.
In addition to the Services we provide directly, we also use third party service providers (collectively referred to as “Third Party Services”) who operate their own Privacy Policies (listed below) and may also provide options to 'opt-out' of data collection. All the Third Party Services we use we, as a company, trust and deem their services important into our effective operation.
Travel Logs uses third-party service providers to help operate and improve the app and related services.
These may include:
Firebase and Crashlytics
We use Firebase and Firebase Crashlytics to help monitor app stability, diagnose crashes, and improve performance.
Apple Analytics
Apple may provide app analytics, crash, and usage information to developers where users have agreed to share analytics and diagnostic information through their Apple device settings.
Stripe
We use Stripe to process payments, subscriptions, billing, and related transaction information.
Geoapify
We use Geoapify for location-related services, such as maps, geocoding, reverse geocoding, and location lookup features.
Cloudflare
We use Cloudflare to help secure, protect, and deliver our website and online services.
These providers may process information in accordance with their own privacy policies and terms.
We do not sell your personal information.
We may share information in the following situations:
- With service providers who help us operate Travel Logs
- With payment processors to manage subscriptions or purchases
- With fleet teams when you submit records to a fleet
- When required by law, regulation, legal process, or government request
- To protect the rights, safety, security, or property of Travel Logs, users, or others
- In connection with a business transfer, merger, acquisition, or sale of assets
We take reasonable technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration, or disclosure.
User-generated Travel Logs data is encrypted when stored. This includes records such as trips, mileage, expenses, maintenance records, fleet submissions, comments, and related logbook information where stored by Travel Logs.
Some records may also be stored locally on your device and may be protected by your device’s built-in security features, such as passcode, biometric authentication, and device-level encryption.
However, no method of electronic storage or transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Some Travel Logs records may be stored locally on your device. Some features, such as fleets, subscriptions, reports, cloud services, diagnostics, support, or website services, may require information to be processed or stored using third-party service providers.
We will generally retain your personal information for as long as you have an account with us, or for as long as reasonably necessary to provide Travel Logs and related services.
We may also retain information where necessary to comply with legal obligations, resolve disputes, maintain security, support fleet workflows, enforce agreements, prevent fraud or misuse, and meet business, reporting, compliance, or record-keeping requirements.
We may delete or purge inactive accounts and associated account data after 90 days of inactivity. We may retain certain information where required or permitted by law, including for legal, tax, accounting, security, fraud prevention, dispute resolution, backup, compliance, or legitimate business purposes.
Local app records may remain on your device unless you delete them.
Fleet submissions may be retained by the relevant fleet team for business, reporting, compliance, or record-keeping purposes, even if you later stop using Travel Logs or leave a fleet.
Crash, diagnostic, analytics, payment, and infrastructure records may be retained by our third-party providers according to their own retention practices.
Travel Logs is not intended for children under the age of 13, or the minimum age required in your country.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Some of our service providers may process or store information in countries other than your own.
Where information is transferred internationally, we rely on appropriate safeguards provided by our service providers and applicable laws.
Travel Logs is designed to support Australian vehicle logbook record keeping, including reports in ATO-compliant formats.
However, Travel Logs does not provide tax, legal, or financial advice. You are responsible for ensuring your records are accurate and suitable for your circumstances.
You should seek advice from a qualified accountant, tax agent, or adviser if you are unsure about your tax obligations.
From time to time we may change our privacy policy and although these changes might be minor we encourage our users to check this page regularly. Any major changes of significant impact to our users will be communicated on the Travel Logs site and in-app. By continuing to use Travel Logs after those changes become effective, you are agreeing to be bound by the revised policy.
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Email: [email protected]